Question 1

How does the delivery price work?

Accepted Answer

Depending on the size and weight of the item. The piece of furniture or item was sent to you as a spare part by mail via Canada Post.We ship to Canada, the USA & the rest of the world.

If this applies to the rest of the world, the shipping price can quickly go up. So it is important to leave us your full address when ordering.

Question 2

Do you do returns?

Accepted Answer

NO, No items, toys, accessories or furniture are returnable.Everything is handmade by a cabinet maker from Quebec. A lot of work is put into these unique pieces, so no returns.

Question 3

Can I be refunded if I change my mind?

Accepted Answer

We give you a 3-day limit to change your mind and we can issue you a refund via Paypal.

Question 4

How long will it take to receive my item?

Accepted Answer

The creation of a piece of furniture can take between 6 to 8 weeks plus delivery. So we can say around 3 months of waiting.If it's a toy, we can expect a shorter lead time.You can always write to us at mobilesecretfetish@gmail.com

Question 5

Is my information and my privacy protected?

Accepted Answer

Yes, we do not share your personal information, such as your name, email & address. Everything is confidential.

Question 6

Quels sont les matériaux utilisés?

Accepted Answer

Fabriqué en bois de la plus haute qualité le merisier. Nous  utilisons des produits de finition sans solvant teinture et laque  , ce qui est meilleures pour l'environnement. Et sans émanation de vapeurs de solvants, une fois rendus chez vous.

D'autres tailles peuvent être développé, sur demande spéciale avec un surplus, sur le prix du model régulier.

FAQ

How does the delivery price work?

Do you do returns?

Can I be refunded if I change my mind?

How long will it take to receive my item?

Is my information and my privacy protected?

Quels sont les matériaux utilisés?

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